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Maritime Artisan Supply Shipping & Returns Policy

SHIPPING & RETURNS
POLICY

​We are thrilled that you chose to purchase from Maritime Artisan Supply! We value your satisfaction and are committed to earning your trust and providing you with the best possible service. Please take a moment to review our shipping and returns policy to ensure a smooth shopping experience.

 

Our advanced shipping technology does “virtual packing” into "virtual boxes" and figures out the most economical & safe way to ship the items in your cart, showing you real-time discounted rates with no hidden fees. You’ll only pay what we pay, ensuring you get the best deal every time.

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Shipping Policy

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  • Processing Time: Orders are typically processed within 1-3 business days. Please note that this may vary during peak seasons or due to unforeseen circumstances.

  • Shipping Methods: We offer standard and expedited shipping options. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.

  • Delivery Time: Delivery times vary depending on your location and the shipping method selected. Standard shipping generally takes 5-7 business days, while expedited shipping can take 2-3 business days.

  • Shipping Charges: Shipping charges are calculated based on the weight of your order and your delivery location. These charges will be displayed at checkout.

  • International Shipping: We currently do NOT ship to international destinations.  We ship within Canada only.

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Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our returns policy.

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Returns Policy

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  • Eligible Returns: We accept returns on most products within 10 days of delivery. Items must be unused, in their original packaging, and returned within 10 days of notification.

  • Non-Returnable Items: Please note that we do not accept returns on essential oils, fragrances, or base materials (ie: waxes, oils butters) unless there was an error on the part of Maritime Artisan Supply. This policy ensures the quality and safety of our products for all customers. We strongly encourage you to order small amounts to try prior to ordering larger quantities to ensure these products are right for your formulations.

  • Return Process: To initiate a return, please contact our customer service team at info@maritimesupply.ca or (506) 425-1818 with your order details. We will provide instructions for returning your items.

  • Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

  • Exchanges: If you wish to exchange an item, please contact our customer service team to discuss your options.

 

Error on Our Part

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If your order arrives damaged, incorrect, or incomplete due to an error on our end, please contact us immediately upon receipt. We will rectify the issue by sending a replacement or offering a refund, depending on your preference.  We will no longer consider an error on our part if not contacted within 15 days of delivery.

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Thank you for choosing Maritime Artisan Supply. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team by email at info@maritimesupply.ca or by phone at (506) 425-1818.

 

Your satisfaction is our top priority and we care about your business!

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© maritimesupply.ca

Carleton County, New Brunswick, Canada

Product Safety and Usage Guidelines


Our products are approved for use in general cosmetics, as well as for lip, eye, nail, and crafting applications. Please remember to use all ingredients for **external use only**. Do not ingest or inhale any ingredients, and always keep them safely out of reach of children and pets. Ensure that you handle all ingredients with care and follow IFRA guidelines.  (https://ifrafragrance.org/initiatives-positions/safe-use-fragrance-science) for fragrance and essential oils.  Any information or recommendations regarding any of our products is for educational purposes only. It is not intended to diagnose, treat, cure, or prevent any symptom or disease. it is the responsibility of the purchaser to conduct their own research as to a products suitability, usage and warnings. Items may or may not have been packaged in the same facility as peanuts, tree nuts, wheat, soy, and other potential allergens. 

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Testing and Recipe Development

 

It is crucial to test each application to evaluate its desired performance. Keep in mind that candle making, soap crafting, and other cosmetic formulations come with a learning curve. Start by testing small quantities to refine your recipes before ordering larger amounts.

 

Disclaimer

 

Maritime Artisan Supply cannot be held responsible for the results of any recipes or instructions you attempt, whether you are using suggestions from our website, social media, or other sources, and whether you are utilizing ingredients purchased from our store or elsewhere. Moreover, Maritime Artisan Supply will not be liable for any finished products you create with ingredients or products bought from us. Additionally, it is your responsibility to comply with all applicable laws.  We make every effort to display and provide as much information as possible on our products.  Please note that colours on product photos may differ slightly from actual product colour.

By purchasing our products you automatically agree to hold harmless Maritime Artisan Supply and it's supplier harmless from any liability for how any product is used or performs. Buyers agree to use all items responsibly and accept all risks associated with their purchase and application.

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